The European Commission provides a platform for online dispute resolution (ODR). This can be accessed via the following internet address https://ec.europa.eu/consumers/odr/.
We are prepared to participate in an out-of-court arbitration procedure before a consumer arbitration board.The competent consumer arbitration board is the Universalschlichtungsstelle des Bundes Zentrum für Schlichtung e.V., Straßburger Straße 8, D-77694 Kehl am Rhein, Tel.: +49 (0)7851 / 795 79 40, Fax +49 (0) 7851 / 795 79 41, E-Mail: mail@universalschlichtungsstelle.de, Web: www.verbraucher-schlichter.de.