At the beginning of November, we received a complaint about the raw material retinal that we use. It turned out that the raw material manufacturer had made misleading statements about the concentration. Other cosmetics companies are also affected.

We did not receive pure retinal, but a retinal extract, as the manufacturer now calls it, which has a much lower dosage.

Transparency and honest communication are very important to us and it was never our intention to feign a false concentration. That's why we withdrew Retinal Sensitiv serum and Retinal cream from sale as soon as we became aware of this. Retinal Sensitiv serum is still included in our advent calendar with 23 other wonderful products.

As we remain convinced of the quality of both products, even apart from the active ingredient retinal, we will correct our information and return the products to our range. Disposing of good, completely harmless products contradicts our understanding of sustainability.

As a consolation for your 24th door, a little surprise awaits you in the package. We hope that we can make up for it a little.

Thank you for your understanding

Your JUNGLÜCK Team


English Version:

At the beginning of November, we received a complaint about the raw material retinal that we use. It turned out that the raw material manufacturer had made misleading statements about the concentration. Other cosmetics companies are also affected.

We have not received pure retinal, but a retinal extract that is now labeled as such by the manufacturer and has a much lower dosage.

Transparency and honest communication are very important to us and it was never our intention to pretend a false concentration. That is why we withdrew the Retinal Sensitive serum and the Retinal Cream from sale after it became known. The Retinal Sensitive serum is still included in our Advent calendar with 23 other wonderful products, but as we are still convinced of the quality of both products, even apart from the active ingredient Retinal, we will correct our information and bring the products back into the range.

Disposing of good, completely harmless products contradicts our understanding of sustainability, and as a consolation for your 24th door, a small surprise awaits you in the package. We hope that we can compensate you a little with this.

Thank you for your understanding

Your JUNGLÜCK team